Client Portal

Your pool care, all in one place. Review your account, track water chemistry, manage billing, and stay connected with our team — anytime, anywhere.

Everything You Need, Right at Your Fingertips

Our Client Portal gives you 24/7 access to your pool care account. Whether you want to check on your water chemistry after a service visit, review an invoice, or schedule your next appointment, it's all available from any device.

Account Dashboard

Get a quick snapshot of your pool care at a glance. Your dashboard shows your next scheduled service, current service plan, account balance, and latest water chemistry readings — all in one convenient view.

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Water Chemistry Tracking

After every service visit, your pool's chemical readings are recorded and available for you to review. Track pH, chlorine, total alkalinity, and calcium hardness levels over time with clear color-coded status indicators — green for balanced, yellow for attention needed, and red for action required.

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Service History

Browse a complete log of every service visit to your pool. See exactly what was done, when it happened, and any notes or recommendations from our technicians. Full transparency into the care your pool receives.

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Invoices & Billing

Review all your invoices, check your current account balance, and view your payment history in one place. See what's been paid, what's outstanding, and stay on top of your account with ease.

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Book a Service

Need to schedule a new service visit, request a repair, or set up a consultation? Submit a service request directly through your portal at any time — no phone call required.

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Service Requests

View and track all your submitted requests in one place. Whether you've asked to reschedule, cancel, or add a service, you can see the status of each request and any updates from our team.

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Messages

Communicate directly with our team through the portal's built-in messaging system. Ask questions, share concerns, or follow up on a recent visit — all in a convenient, threaded conversation.

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Communication Preferences

Choose how you'd like to stay informed. Toggle email and SMS notifications for appointment reminders, service summaries, invoice alerts, payment receipts, and more — you're in control of what you receive.

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Service Plan Details

View your current service plan, including visit frequency and what's included. Interested in upgrading or changing your plan? You can explore your options right from your account.

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Ready to Get Started?

Log in to your existing account or sign up to access your pool care dashboard, water chemistry reports, invoices, and more.

Get in Touch

Location

Williamsburg, VA

Website

colonialpool.co

Questions?

Have questions about the Client Portal or need help with your account? We're here to assist.