The rules and agreements that govern your use of our services
Effective Date: May 14, 2026
These Terms and Conditions ("Terms") govern your use of the website colonialpool.co, the Colonial Pool Company mobile application, our customer portal, and any related services provided by Colonial Pool Company ("we," "our," or "us"). By using our services, you agree to be bound by these Terms.
By accessing or using any of our services, including submitting a contact form, creating a customer portal account, or receiving SMS messages from us, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our services.
Colonial Pool Company provides residential and commercial pool and spa services in the Williamsburg, Virginia area, including but not limited to:
By providing your phone number and checking the SMS consent box on our website contact form or customer portal registration, you expressly consent to receive recurring text messages (SMS/MMS) from Colonial Pool Company at the mobile number you provided.
Our SMS program is used to send:
You opt in to receive SMS messages from Colonial Pool Company by one of the following methods:
Opt-in occurs through our 10DLC telephone number (844) 265-7665. We do not use short codes for this program.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us at (844) 265-7665. You will receive one final confirmation message acknowledging your opt-out, after which you will receive no further SMS messages from us. You may also opt out by adjusting your communication preferences in the customer portal.
If you opt out by mistake, reply START to re-subscribe.
For help with our SMS program, reply HELP to any message from us, call (844) 265-7665, or email service@colonialpool.co.
Message frequency varies based on your service plan and account activity. Message and data rates may apply depending on your mobile carrier and plan. Colonial Pool Company does not charge you to send or receive SMS messages, but your carrier may.
Our SMS program is available on most major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, Cricket, MetroPCS, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages.
Information you provide in connection with the SMS program is handled according to our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
To access certain features (service requests, invoices, payment, message history), you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or are used fraudulently.
Service requests submitted through our portal or by phone are subject to scheduling availability and confirmation. Invoices are due according to the payment terms shown on each invoice (typically Net 15 or Net 30). Late payments may be subject to reminders, including reminder SMS messages if you have opted in.
Payments are processed through third-party payment providers (such as PayPal). By making a payment you also agree to the terms of the applicable payment processor.
You may cancel or reschedule an appointment by contacting us at least 24 hours in advance via the customer portal, by phone at (844) 265-7665, or by email at service@colonialpool.co. Same-day cancellations may be subject to a service charge.
All content on our website, mobile app, and portal — including text, images, logos, designs, and software — is the property of Colonial Pool Company or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written permission.
Our services are provided "as is" without warranties of any kind, express or implied, except as required by law. To the maximum extent permitted by applicable law, Colonial Pool Company is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.
Nothing in these Terms limits any rights you may have as a consumer under applicable Virginia or federal law that cannot be waived by contract.
You agree to indemnify and hold harmless Colonial Pool Company, its employees, and contractors from any claims, damages, or expenses arising from your violation of these Terms or your misuse of our services.
We may update these Terms from time to time. We will post the updated version on this page with a revised effective date. Material changes that affect the SMS program will be communicated to opted-in subscribers via SMS or email. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Williamsburg or James City County, Virginia.
If you have questions about these Terms or our SMS program, contact us: