Privacy Policy

Effective Date: April 12, 2026

Colonial Pool Company ("we," "our," or "us") operates the website colonialpool.co and the Colonial Pool Company mobile application (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

Information You Provide

When you create an account, request a service, or contact us, we may collect:

• Contact information — name, email address, phone number, mailing address
• Account credentials — username and password (passwords are stored in hashed form only)
• Service information — pool and spa details, service history, service requests, and notes
• Payment information — billing details necessary to process invoice payments (we do not store full credit card numbers; payments are processed through third-party providers)
• Communications — messages you send through our portal or via SMS

Information Collected Automatically

When you use our Services, we may automatically collect:

• Device information — device type, operating system, app version
• Usage data — pages visited, features used, and interaction patterns
• Push notification tokens — if you enable push notifications in our mobile app

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pool and spa services
• Process service requests and schedule appointments
• Send invoices and process payments
• Communicate with you about your account, services, and appointments via email, SMS, or push notifications
• Track water chemistry readings and service history for your pool
• Respond to your inquiries and provide customer support
• Send service reminders, seasonal notifications, and promotional communications (you may opt out at any time)

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — We use third-party services to process payments (PayPal), deliver push notifications (Firebase Cloud Messaging), and send SMS messages. These providers receive only the information necessary to perform their functions.
• Legal requirements — We may disclose your information if required by law, regulation, or legal process.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Hashed password storage using industry-standard algorithms
• Role-based access controls limiting data access to authorized personnel
• Regular database backups

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and export — You may request a copy of all personal data we hold about you through your portal account or by contacting us.
• Correction — You may update your account information at any time through the customer portal.
• Deletion — You may request deletion of your account and personal data by submitting a data deletion request or by contacting us.
• Communication preferences — You may manage your email and SMS notification preferences through the customer portal settings, or opt out of marketing communications at any time.
• Push notifications — You may disable push notifications through your device settings.

6. Cookies and Local Storage

Our website uses session cookies to maintain your login state and ensure the security of your account. Our mobile app uses secure local storage for authentication tokens. We do not use third-party tracking cookies or advertising cookies.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. SMS Communications & Mobile Information

If you choose to opt in to our SMS program (by checking the SMS consent box on our website contact form or portal registration, or by texting START to (757) 946-8688), we collect and process your mobile phone number and the content of messages you exchange with us in order to provide appointment reminders, invoice notifications, service updates, two-factor authentication codes, and related account communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our service operations (such as our customer-support staff, SMS gateway provider, and payment processors) is permitted only to the extent necessary to deliver those services. All other categories of data sharing exclude mobile opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS at any time by replying STOP to any message from (757) 946-8688, by adjusting communication preferences in the customer portal, or by contacting us. Reply HELP for help. Message and data rates may apply. Message frequency varies. See our Terms & Conditions for the full SMS program terms.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: service@colonialpool.co
• Phone: (757) 946-8688
• Address: Colonial Pool Company, Williamsburg, Virginia