Effective Date: April 12, 2026
Colonial Pool Company ("we," "our," or "us") operates the website colonialpool.co and the Colonial Pool Company mobile application (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
1. Information We Collect
Information You Provide
When you create an account, request a service, or contact us, we may collect:
- Contact information — name, email address, phone number, mailing address
- Account credentials — username and password (passwords are stored in hashed form only)
- Service information — pool and spa details, service history, service requests, and notes
- Payment information — billing details necessary to process invoice payments (we do not store full credit card numbers; payments are processed through third-party providers)
- Communications — messages you send through our portal or via SMS
Information Collected Automatically
When you use our Services, we may automatically collect:
- Device information — device type, operating system, app version
- Usage data — pages visited, features used, and interaction patterns
- Push notification tokens — if you enable push notifications in our mobile app
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pool and spa services
- Process service requests and schedule appointments
- Send invoices and process payments
- Communicate with you about your account, services, and appointments via email, SMS, or push notifications
- Track water chemistry readings and service history for your pool
- Respond to your inquiries and provide customer support
- Send service reminders, seasonal notifications, and promotional communications (you may opt out at any time)
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service providers — We use third-party services to process payments (PayPal), deliver push notifications (Firebase Cloud Messaging), and send SMS messages. These providers receive only the information necessary to perform their functions.
- Legal requirements — We may disclose your information if required by law, regulation, or legal process.
- Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Hashed password storage using industry-standard algorithms
- Role-based access controls limiting data access to authorized personnel
- Regular database backups
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and export — You may request a copy of all personal data we hold about you through your portal account or by contacting us.
- Correction — You may update your account information at any time through the customer portal.
- Deletion — You may request deletion of your account and personal data by submitting a data deletion request or by contacting us.
- Communication preferences — You may manage your email and SMS notification preferences through the customer portal settings, or opt out of marketing communications at any time.
- Push notifications — You may disable push notifications through your device settings.
6. Cookies and Local Storage
Our website uses session cookies to maintain your login state and ensure the security of your account. Our mobile app uses secure local storage for authentication tokens. We do not use third-party tracking cookies or advertising cookies.
7. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
To exercise these rights, contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
